Answering all of your deepest and most caffeinated questions.
Where does Cuvée Coffee source its coffee?
All over the world! Many of our coffees are from Central and South America, but you will find coffees from Africa and Southeast Asia as well.
Where can I buy Cuvée Coffee?
How do I know that the coffee that I am buying from Cuvée is fresh?
Check the bottom of the bag, where we print the roasting date!
How should I store this coffee?
Coffee should be stored in a cool dry place. Minimize exposure to light and oxygen if you can. The pantry will do just fine!
Is your coffee organic?
Our coffees do not have organic certification. Through our direct trade model, we know and trust our producer’s farming practices. Because of this, we do not ask our producers to take on the financial burden of obtaining the certification
Do you offer ground coffee?
Can I order Cold Brew online?
Yes! We sell our shelf stable Cold Brew Concentrate online. However, our canned Ready-to-Drink Nitro Cold Brew has to stay refrigerated to maintain its flavor, so it’s not currently available online. We have retail locations throughout the US who carry our Cold Brew products. Click Here (link to store locator) to find the nearest location to you, or email firstname.lastname@example.org with your zip code.
Does your canned Ready-to-Drink Nitro Cold Brew need to stay refrigerated?
YES! Please keep our canned RTD Nitro Cold Brew refrigerated. You can also find the find the best-by date ink jetted on the bottom of the can. If you're interested in a shelf stable cold brew, check out our Cold Brew Concentrate.
Who do I contact if I am interested in wholesale or cold brew distribution?
Do you ship internationally?
Not at this time. Roasted coffee many times, proves challenging when clearing customs. The exception to this being APO addresses.
Shipping & Returns Policy
SHIPPING: Our roastery hours are Monday-Friday, 8a-5p (except holidays). All orders are processed and shipped within 2 business days. We use USPS and UPS, so please use their transit times to estimate the delivery date. Items returned to our offices due to an incorrect address provided by the customer, will have a shipping fee added for re-delivery. Cuvée Coffee is not responsible for lost, stolen or damaged packages while in transit. Please contact your local carrier for claims.
RETURN POLICY: Unopened, unused, non-Clearance items can be returned for a refund. Customer is responsible for return shipping fees. Once we receive your return, please allow 5-7 business days to process your refund. All sales on Clearance items are final and cannot be returned.
14-DAY RETURNS: If you are not 100% satisfied with your purchase, please email email@example.com or call 512-264-1479.
DEFECTIVE OR INCORRECT ITEM: If you have received a defective or incorrect item, please contact us at firstname.lastname@example.org or call 512-264-1479 within 5 business days of receiving your shipment for a refund or replacement.